Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
Personal Information
- Name and contact information (email address, phone number, mailing address)
- Payment information (credit card details, billing address)
- Account credentials (username, password)
- Communication preferences
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
- Location data (if you enable location services)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send you important updates about your account or orders
- Improve our website and services
- Personalize your shopping experience
- Prevent fraud and ensure security
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, including:
- Payment processors (Stripe, PayPal)
- Shipping and fulfillment partners
- Email service providers
- Analytics providers (Google Analytics)
- Customer support platforms
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and updates
- Access controls and employee training
- PCI DSS compliance for payment processing
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our Cookie Settings page.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of processing
- Restriction: Request restriction of processing in certain circumstances
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Account information: Until you delete your account
- Order history: 7 years for tax and legal purposes
- Marketing data: Until you unsubscribe or object
- Website analytics: 26 months
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@headlessstore.com
Address: 123 Commerce Street, San Francisco, CA 94102
Phone: +1 (555) 123-4567